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Outbound Customer Service Call Center
Acquiring and retaining long-term, high-value customers is a challenge for every business. To be successful, you need to keep your
company positioned top-of-mind with your customers and prospects to maintain and build brand equity, along with customer loyalty. In a marketplace saturated with new competitors and clutter, achieving a cost-effective advantage can be a major challenge.
An outsourced outbound direct-marketing campaign is a cost-effective method to supplement your existing sales and direct marketing efforts and grow your customer base. Outbound contacts greatly increase the response rate of stand-alone, direct mail campaigns in both consumer and business-to-business markets.
GroAccess Communications has partnered with many “niche” Business to Business e-commerce companies to manage their direct marketing campaigns.
After capitalizing on our Customer Interaction Solutions (CIS), one Internet company increased it’s customer adoption rate by over 200%!
GroAccess Communications offers a cost-effective solution for making every outbound call contact a valuable customer or prospect interaction. Using an innovative Conversation Model with multi-product and service capabilities, GroAccess’ outbound campaign programs:
- Create a sales engine that stimulates product usage and increases customer loyalty
- Help to acquire new customers
- Foster goodwill and brand loyalty with current customers
- Create awareness of new products and services
- Explain complex products or services and provide an opportunity to tailor them to your customers’ varying needs
- Help to reduce customer turnover and increase customer satisfaction[/list]
Business today requires giving each customer precisely what they want and need – exactly when they want it and where it’s most convenient for them to receive it. Is this where your business’ core expertise lies? If not, we can help!
Some common applications for an effective U.S. based outbound customer call center campaign solution can include:
- Activating and welcoming new accounts
- Cross-selling and up-selling current customers
- Developing and implementing win-back techniques for previous customers
- Placing reminder calls to valued customers
- Conducting market research
- Appointment Setting
- Lead Generation
GroAccess U.S. based Outbound Customer Interaction Solutions synchronizes all customer contacts for a single view of the customer. It also increases customer satisfaction by giving your customers a variety of contact methods, from a well-trained human touch to the internet, without sacrificing service and quality.
For a customer service/call center audit, additional information on outbound solutions, or a proposal, contact our Sales Department.